FREQUENTLY ASKED QUESTIONS

​Professional Management Question

Why do we need a "management company," and what does Zeato do anyway?  

​A management company is a professional services provider that is contracted by the Board of Directors/Owner Agent to provide services such as: web design, communication, collection of assessments, supervision & payment of subcontractors, obtaining bids for property services, financial statement preparation, as well as general consulting & serving as a "buffer" or clearing house for problem solving.  The management company reports directly to the Board of Directors/Owner Agent. Even though Zeato works for the Board/Owner, we care about you and want to ensure that, as a homeowner, Zeato & the Board/Owner always focus on protecting and increasing property values & creating a sense of community.  There are a lot of rules in any managed property, but that is just to help us get along as we CONNECT! ​COLLABORATE! & COEXIST.  We want to make sure that every property we manage has a united voice and the power to make educated decisions and unlike most other professional managers, we are community member owned.  As a shareholder in our business we vow to treat you with respect, listen to your opinions, and work to resolve conflicts as a united team.  We are neighbors after all, so we want to get along!


Homeowner Payment Questions

How much is my assessment?

​Each Association determines assessments based on a budget that is set upon specific guidelines for utilities, landscaping, administration, snow removal, etc.  The price is usually driven by the number of units and the amenities received by the community.  To find out what you owe, for the benefits you receive, login to your homeowner account in the top-right hand corner of this page or give us a call at 1-855-MYZEATO or (1-855-699-3286).

What are my payment options? 

At Zeato, we offer 5 basic payment options:





 

 



Will my assessment/rent payment go up?

It is possible.  There is no really concrete way to answer this question.  Your Association Board/Owner Agent sets the budget that calculates assessment fees based on the needs of funding for your specific community.  Typically the Civil Code allows annual increases not to exceed 20 percent per year without the notification of the membership.  The Board of Directors for your Association/Owner may approve budget increases, which increase your assessment up to this rate, in order to cover skyrocketing costs of operating the association (utilities) and/or maintaining the common area (landscaping or common area cleaning).  Also, it is your Board's/Owner's fiduciary responsibility to maintain sufficient reserve funds (a sort of "retirement savings account") for the Property.  When your Board/Owner reviews your property budget, they will take all of these factors into account.  

How do I set up an online account with Zeato Property Management?

To set up an account with Zeato and your Association, just click on the link in the upper right-hand portion of the screen titled "Not Registered? SIGN UP".  

In your welcome letter, you received a security key to login to your community website.  If you have lost your key, please contact clients services at    

1-855-MYZEATO or (1-855-699-3286).



I have payments set-up on my bank's online bill-pay system, if the payment amount is incorrect or my assessment payment changes will Zeato update the payment information?

No, the homeowner must contact their bank.  This is a homeowner initiated form of payment that ties to the homeowner's own secure bank account.  Zeato cannot change this information.  Please contact your bank.  To avoid all the hassle with your bank and sign up with ACH today.  Click here to fill out the form.



My online bill-pay is set up to send payments before the due date, but Zeato keeps posting them late.  Are you going to waive the fees?  

For account specific questions, please contact client services at 1-855-MYZEATO or (1-855-699-3286).  As policy, Zeato posts payments at least daily, but you may also want to check with your bank.  Online bill-pay through your personal bank account sometimes takes several weeks depending on your bank's specific policy.  Contact your personal banker for details. Or avoid all the hassle with your bank and sign up with ACH today.  Click here to fill out the form.



I am an owner that has been sent to the attorney/collections.  Can I still pay my fees to the P.O. Box address with a coupon?

No, when a homeowner account has been sent to the attorney all payments and correspondence must also be directed to the attorney or collection agency.  If you need to know which attorney/agent is assigned to your case, please contact clients services at 1-855-MYZEATO or (1-855-699-3286).



How do I sign up for recurring automatic payments (ACH)?

Click here to fill out the form.  



Association Questions

What is an owner's association?

Owners Association are not-for-profit corporations registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CC&R's, Bylaws, and Articles of Incorporation. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.



Why do we need a Board of Directors?

An HOA is a not-for-profit corporation.  So, like any other corporation, a Board of Directors is required to manage the day to day activities and make decisions regarding the business (in our case the business is the HOA).



Are there any rules?

Most Associations have developed Rules & Regulations, Bylaws, and other governing documents.  To view association specific rules for your association, login to your community website using the login button located in the top right-hand corner of this page.



If I am having problems with a neighbor, what can I do?

If the problem is life threatening call 911.  Otherwise, if residents cannot resolve issues themselves through neighborly means, and you are willing to actively participate in enforcement of the Association rules by providing accurate timely information, you can fill out a violations report.  Give us a call at 

1-855-MYZEATO or (1-855-699-3286).  



Are Board meetings open to residents?  If so, where are they held?

Yes, Board meetings are open to residents.  Meeting locations, times, and any changes are listed on the community website.  To access your Association's information click on "Homeowner Login" in the top right hand corner of the page.  If you do not have an account or forgot your login information contact us a call at 1-855-MYZEATO or (1-855-699-3286).



 

1)  Electronic (E-Check)
2)  Credit card (Discover, Master Card, VISA, and American Express)

3)  Recurring Automatic Payment (ACH)
4)  Mail-in checks
5)  Walk-in office payments

Mailing Address:

Property Name

c/o Zeato Property Mgmt

MSC 152325

PO BOX 105168

Atlanta, GA 30348-5168

 

 

Call

T: 855-MYZEATO

    (855-699-3286)

F: (720) 961-5911
 

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